Support and contact paths built for real requests
Reach the team for platform support, product questions, feeder API discussions, dashboard requests, and regional contact coordination. This page replaces generic placeholder support text with real contact points and clearer support routing.
Support Snapshot
Primary support
Email + phone
Coverage
Cross-region contact routing
Response target
Within 24 hours
Use this page when you need structured support instead of generic filler. It is intended to route platform, operational, and API-related requests more clearly.
What kind of help can be routed here
The support page is intended to cover more than one inbox. These paths make it clearer how requests can be handled.
Platform Support
Help with account access, platform usage, dashboard issues, and active product questions.
API and Integration Queries
For feeder API, market watch dashboard, and product integration related requests.
Operational Escalations
For urgent matters that need structured routing across support, operations, or compliance teams.
Active regional contact details
Use the most relevant office or contact point below depending on region and request type.
Office
Dubai UAE
BUILDING NAME/No WHP2-BLOCK-A COMMERCIAL, DUBAI UAE
Sharaf DG metro exit 1 - 707, 7th floor, BMI Building - Al Mankhool - Dubai, United Arab Emirates
+971562339911
Office
USA
8 The Green, STE R, Dover, DE 19901, USA
+1(302) 244-7902
info@proexchange.co
A few answers before you contact us
Useful context for support, escalation, and API-related requests.
Which contact should I use for API or feeder support?
Use the support flow and clearly mention feeder API, market watch dashboard UI, or integration support so the request can be routed correctly.
Can I use this page for business or partnership requests?
Yes. The support page can also be used for product, commercial, and partnership conversations when you need the right contact path.
Do you support global inquiries?
Yes. The page includes active contact points for Dubai and USA, so regional and international requests can be coordinated more clearly.
What should I include in a request?
Share the issue or requirement clearly, mention the platform area involved, and specify if the request is urgent, operational, or API-related.
Send the request once. We will route it to the right desk.
Use the support flow for platform issues, contact routing, API conversations, and business inquiries instead of navigating disconnected pages.