Privacy Policy

Pro Exchange ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our trading platform. We comply with applicable data protection laws including the Information Technology Act, 2000 and the upcoming Digital Personal Data Protection Act. By using our services, you consent to the data practices described in this policy.

We collect information that you provide directly to us, information we obtain automatically when you use our services, and information from third-party sources. Direct Information includes registration details, KYC documents, financial information, and communications with us. Automatic Information includes device identifiers, usage patterns, log data, and cookies. Third-Party Information may include credit bureau data, identity verification results, and payment processor information.

We use the information we collect to: • Provide, maintain, and improve our services • Process transactions and manage your account • Verify your identity and comply with KYC/AML regulations • Communicate with you about services, updates, and promotions • Analyze usage patterns to enhance user experience • Detect and prevent fraud, abuse, and security incidents • Comply with legal obligations and regulatory requirements • Enforce our terms of service and other policies

We may share your information with: Regulatory Bodies: SEBI, stock exchanges, and other financial regulators as required by law. Service Providers: Third parties who assist in providing our services, including payment processors, cloud providers, and analytics services. Business Partners: With your consent, we may share information with partners offering complementary services. Legal Requirements: When required by law, court order, or to protect our rights and safety. We do not sell your personal information to third parties.

We implement robust security measures to protect your information: • 256-bit SSL encryption for data transmission • Multi-factor authentication for account access • Regular security audits and penetration testing • Secure data centers with physical access controls • Employee training on data protection practices • Incident response procedures for data breaches While we strive to protect your information, no method of transmission over the internet is 100% secure.

We retain your information for as long as necessary to: • Provide our services to you • Comply with legal and regulatory requirements • Resolve disputes and enforce our agreements • Maintain business records as required by law Trading records and KYC documents are retained for a minimum of 8 years as per SEBI regulations. You may request deletion of non-essential data, subject to our legal obligations.

You have the following rights regarding your personal data: • Access: Request a copy of your personal data • Correction: Update or correct inaccurate information • Deletion: Request deletion of your data (subject to legal requirements) • Portability: Receive your data in a portable format • Objection: Object to certain processing activities • Withdraw Consent: Withdraw consent for optional processing To exercise these rights, contact us at privacy@proexchange.com.

We use cookies and similar technologies to: • Remember your preferences and settings • Authenticate your identity • Analyze traffic and usage patterns • Deliver targeted content and advertisements You can manage cookie preferences through your browser settings. Note that disabling cookies may affect platform functionality. See our Cookie Policy for more details.

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including: • Standard contractual clauses • Adequacy decisions • Binding corporate rules We take steps to ensure your data receives the same level of protection regardless of where it is processed.

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

We may update this Privacy Policy from time to time. We will notify you of material changes by: • Posting the updated policy on our website • Sending an email notification • Displaying a notice in the platform The "Last Updated" date at the top indicates when the policy was last revised. Continued use after changes constitutes acceptance.

For questions or concerns about this Privacy Policy or our data practices: Email: privacy@proexchange.com Data Protection Officer: dpo@proexchange.com Address: Pro Exchange, Mumbai, India Phone: +91 1800-PRO-TRADE You may also file a complaint with the relevant data protection authority if you believe your rights have been violated.