Privacy Policy

Pro Exchange ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our trading platform, available via our mobile application and website. By using our services, you consent to the data practices described in this policy. Trading services are provided in connection with MetaTrader 5 (MT5), a third-party trading platform provided by MetaQuotes Ltd.

We collect information that you provide directly to us, information we obtain automatically when you use our services, and information from third-party sources. Personal Information - Full name and date of birth - Email address and phone number - Residential address Financial Information - Bank account and payment details - Trading account details, trading history, and portfolio activity Usage Information - Device and browser information - App usage data, features used, and crash/diagnostic logs - Communication records (e.g. support inquiries) We do not collect your device or precise location. The App does not request or access GPS, Wi-Fi-based, or other location data from your device.

We use the information we collect to: - Provide, maintain, and improve our services - Open and manage your trading account, and process transactions - Verify your identity for account security purposes - Communicate with you about your account, services, and important updates - Analyze usage patterns to improve app performance and user experience - Detect and prevent fraud, unauthorized access, and security incidents - Comply with applicable legal obligations - Enforce our Terms of Service and other policies We do not use your information to serve third-party advertising, and we do not sell your personal information to third parties.

We may share your information with: - Trading Technology Providers: MetaQuotes Ltd. (MetaTrader 5), to enable trade execution and account access on your behalf. - Service Providers: Third parties who assist in providing our services, including payment processing, cloud hosting, and customer support tools. - Legal Requirements: Where required by law, court order, or to protect our rights, users, or the public. We do not sell your personal information to third parties.

We implement industry-standard security measures to protect your information, including: - Encryption of data in transit - Multi-factor authentication for account access - Regular security audits and vulnerability testing - Access controls limiting who can view sensitive data internally - Incident response procedures in the event of a data breach While we take reasonable steps to protect your information, no method of transmission or storage over the internet is 100% secure.

We retain your information for as long as necessary to: - Provide our services to you - Comply with applicable legal and record-keeping requirements - Resolve disputes and enforce our agreements You may request deletion of your data at any time, subject to any legal obligations that require us to retain certain records.

Depending on your location, you may have the right to: - Access a copy of your personal data - Correct inaccurate or incomplete information - Delete your data, subject to any legal retention requirements - Port your data in a portable format - Object to certain processing activities - Withdraw consent for optional data processing To exercise these rights, contact us at info@proexchange.co.

Our website uses cookies and similar technologies to: - Remember your preferences and settings - Authenticate your identity - Analyze website traffic and usage patterns You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality. See our Cookie Policy for more details. Note: The mobile App does not use advertising trackers, and does not request permission to track you across other companies' apps or websites.

Our services are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a minor, we will take steps to delete it promptly.

We may update this Privacy Policy from time to time. We will notify you of material changes by: - Posting the updated policy on our website and within the App - Sending an email notification, where appropriate The "Last Updated" date at the top of this policy indicates when it was last revised. Continued use of our services after changes take effect constitutes acceptance of the updated policy.

For questions or concerns about this Privacy Policy or our data practices: Email: info@proexchange.co Support: https://www.proexchange.co/contact You may also file a complaint with the relevant data protection authority in your jurisdiction if you believe your rights have been violated.